Refund Policy

Last updated: January 2024

1. Payment Terms

American Sign Depot requires payment as follows:

A 50% deposit is required to schedule all paint and major repair services
Payment in full is due upon service completion before vehicle release
We accept cash, check, and major credit cards

2. Cancellation Policy

If you need to cancel your appointment:

Cancellations made 48+ hours before the scheduled date: Full deposit refund
Cancellations made 24-48 hours before: Deposit may be applied to a future service
Cancellations made less than 24 hours before: Deposit is non-refundable

3. Refund Eligibility

Refunds may be considered in the following circumstances:

Services not rendered due to our inability to complete the work
Duplicate charges or billing errors
Services that do not meet our quality standards (at our discretion)

Requests for refunds must be submitted in writing within 14 days of service completion.

4. Services Not Eligible for Refund

The following are not eligible for refunds:

Custom color mixing or specialty paints that have been applied
Work completed as specified in the original quote
Third-party services or materials
Services where the vehicle has already been released to the customer

5. Quality Concerns

If you believe the work does not meet our usual standards, please contact us immediately. We take pride in our work and will make every reasonable effort to address concerns. We may, at our discretion, offer to redo affected areas at no additional charge if the issue is determined to be a result of our workmanship.

6. Dispute Resolution

We strive to resolve any disputes amicably. If a refund dispute cannot be resolved directly, we will work with you to find a fair resolution. All disputes are handled on a case-by-case basis.

7. Contact Us

To request a refund or discuss a billing concern, please contact us at:

American Sign Depot
520 Dixie Street, Carrollton, GA, 30117
Phone: (770) 832-0109
Email: info@tasadorpublicomiami.com